Brio Moderna Bottom Load Water Cooler Dispenser - Tri-Temp, Adjustable Temperature, Self-Cleaning, Touch Dispense, Child Safety Lock, Holds 3 or 5 Gallon Bottles, Digital Display and LED Light

The media could not be loaded. Update 4/5/2023Still works and still is quiet however we are noticing a sound in the water pump. The water trickles out for a few seconds when dispensing has stopped which is annoying and fills up the collection tray quickly. I emailed Brio and have not heard back from them. Hoping there is an easy fix.Update 11/5/2022Still running perfectly. I wanted to add an update regarding other reviews mentioning noise. When you place the 5 gallon bottle in the cabinet take notice to the pump and the the hard plastic tubing. If the bottle or tubing touches the pump you will hear a loud rattling sound. Simply pull the bottle towards you with enough room to still fully close the door and that should solve the problem. Also twisting the bottle to wrap the tubing around the bottle helps as well.The video you see is the sound of the ozone generator. It runs for an hour and a half then shuts off. So please don’t think the video shows how loud the unit actually is. The actual running sound of the unit is very quiet.This review includes positive experience with customer service (for Brio) which is a good thing!Also includes positive experience with Amazon returns.Also comment about video in the end of review.MAKE SURE YOU LET THE WATER COOLER SIT UNPLUGGED FOR 24 HOURS BEFORE TURNING IT ON.Let the oil settle so your cooler lasts a long time. Yes, their is compressor oil in refrigerating items such as this. Same applies to air conditioners and fridges/freezers. Let it settle as the cooler was most likely shipped on it’s side. This is as per the manufacture. Not mentioned in instructions but from customer service call that I made. They need to update their manual.As of right now two days after receiving this water cooler I have nothing but positive things to say about it. It works perfectly. Hot water is hot. Cold is ice cold and the best one is the room temperature. I prefer that when rest of family likes cold. The water pump makes a low noise when pumping water back into the cold tank as well as the hot. Pump works continuously on room temp, but stops when you stop filling your cup as it should. The compressor seemed loud the first day but the next day is seemed to have settled in. (Remember the oil has to settle so yes it’s like an engine that needs oil. Let it do it’s thing. Let it break in)The best thing about a bottom loading water cooler is no more violent splashes against the wall or wherever your current top loader is. You know what I mean. Now it’s easy breezy just insert the nozzle and slide it in. Close the door.DO NOT OPERATE THE BUTTONS FOR WATER UNTIL YOU INSERTED NOZZLE INTO CONTAINER. You’ll ruin the pump.Only negative thing about this is it is low. So you have to bend a bit if you are moderately tall. No big deal. Not worth taking a star off a review for that.The first water cooler that was sent was damaged really bad. I submitted a return request and was instantly given a return label to print out. Option to have UPS pick up or bring to UPS location. I opted to bring it to UPS myself as the UPS workers here seem miserable so why make them even more miserable.The second one arrived in perfect shape.When the second one arrived I called Brio customer service and within minutes was connected to a human being. This is a really good sign that this brand has good support backing up their products. I called to inquire about if this should sit for 24 hours prior to turning on and they said it should sit to allow it to settle. This holds true with any refrigerating device but I thought maybe it would be different here. Glad I called. They were super friendly.Regarding the negative reviewers:One person said they had to press really hard on the buttons to get water. Did you think to remove the thin plastic film that is over the surface for protection during shipping? That’s the reason why. Your low rating should be deleted.Another person reviewed this and said it arrived damaged. You do know you can send it back and they send you a replacement at no additional cost? I did exactly that. The first arrived damaged so I sent it back. Two days later the current one arrived in perfect condition. Don’t review a product based on damage. Take pictures of damaged package before opening and then take pictures of damaged product just to cover yourself if they don’t believe you.My experience overall is positive. I think some of the negative reviews are based on not operating the cooler properly and not noticing their is a protective film over the control panel.Added video of the ozone self cleaning in operation. It sounds like their is an ozone generator with an air pump pumping it into the cold water holding tank. You can hear it bubbling. Not loud it makes a humming sound and it’s supposed to shut off after 90 minutes. Pretty cool!

The first machine we bought broke within a year. It stopped cooling the water, and the water was always warm above 60° since it was under warranty brio sent us a brand new one after we sent them video proof of its defect. Less than two years later, the second one started to show F1 and stop working often they have no idea why and said it’s a hot water issue. Even with the hot water off we still were getting F1. After prolonged period of having unplug while we were traveling, we returned and had no F1 error messages for a long time. It was often on with the F1 error message occurring and all of a sudden it completely stopped working. when we unplug it, it blinks and go straight to F1. They have no idea what’s wrong with it and no one can help me and there’s no mention of F1 in the manual or anywhere online. I’ve asked for a replacement, even though it’s out of the warranty. Because it’s not all that old and they said no the best they can do is offer 30% off however, that’s not what were interested in because this would be our third machine in three years. With that kind of track record I think it’s time we look for a better brand. We love the way. It looks but to fill tall water bottles. It is difficult, it does sometimes drip after dispensing is completed and let’s be honest, two machines, breaking in such a short period of time, does not instill me with confidence.

We were getting ready to package the unit to return it for being defective when we noticed something we had not done on the unit... low and behold, it solved the problem! We love this water dispenser and highly recommend it!There is a protective plastic film covering the touch panel that you can easily miss removing. That film was preventing the child safety lock & hot water to work properly. It was always a struggle to get hot water because pressing those buttons was a constant hit and miss. Now it works perfect!The unit is very modern looking, only has 1 button that dispense water which is nice and doesn’t drip at all. The unit is quiet and very well built. It doesn't look like a cheap unit.The hot water is HOT, you will get a nice cup of hot coffee or soup. It’s nice that you can control how hot or cold you want the degree to be. The cold water option is nice but we prefer room temperature water so the unit is ‘totally’ quiet (not a single sound from it) because we don’t use that feature.We were feed up of constantly filling the hot water machine on the counter as well as the cold reserve one. This unit solved a bunch of problems from constantly filing containers and eliminated the extra clutter on the counter.

You know, despite the reviews that are negative I still decided to proceed and purchase one. I made sure I add 4 year warranty just in case this machine stops working, I have it replaced.This unit came in very good shape. So far it has been working smooth except the first few water dispenses, after I stop touching the dispenser button the water still flows for a second so I make sure I wait before remove the cup so the water doesn’t spill on the cup tray.It’s keep the water temperature cold and hot nicely, it’s very cool that I get to have my tea bag thrown in hot water without actually have to wait to boil it.I’ll do future updates in case something happens.